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ITIL for Beginners: The Complete Beginner’s Guide to ITIL 2nd Edition – (PDF/EPUB Version)
$19,99
Author(s): ClydeBank Technology
Publisher: ClydeBank Media LLC
ISBN: 9781945051333
Edition: 2nd Edition
ITIL For Beginners: The Complete Beginners’ Guide to ITIL
ITIL, Made Simple!
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.
IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.
ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.
ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.
You’ll Learn…
The history and inspirations for ITIL®
How ITIL® can directly improve the experiences of employees, managers, partners, and customers
The mistakes commonly made by beginners when implementing ITIL
All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
ITIL®’s real-world application in IT and business
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During peak seasons and promotional sales, delivery times may be slightly longer. We appreciate your patience and understanding during such periods.
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- The product is in poor condition (damage, incorrect object, or poor printing quality), or if the packaging has been tampered with or the product has been damaged during delivery. This item is eligible for a full refund or replacement
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- Please email us at [email protected], choose your issue, and attach a picture of the damaged item within 30 days of receiving your order.
Refunds:
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- Give you a 100% Refund as it’s our fault.
- Please email us at [email protected] to request a refund
- Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within 5 – 10 business days.
NOTE:
We typically DO NOT accept refunds or replacements due to customer mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated precisely as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between the advertised images and the actual item you received. Sometimes advertised images may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
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