-6192-bwmqz.jpg "The Mind of the Customer 1st Edition - (PDF/EPUB Version)")
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The Mind of the Customer 1st Edition – (PDF/EPUB Version)
$19,99
Author(s): Hodge, Richard; Schachter, Lou
Publisher: McGraw-Hill Professional Publishing
ISBN: 9780071470278
Edition: 1st Edition
Reinvent the Sales Process in Your Own Organization “Today’s sales professionals have to find a way to contribute to their customers’ ability to satisfy their own customers and achieve their critical business goals.†–Dale Hayes, Vice President of Sales, UPS “The old world of buying them a scotch and having a great dinner is not enough…. The speed of change, the availability of information to your customers, and aggressive global competition has produced a new playing field.†–Rick Cheatham, Sales Director, Information Processing & Systems Division, Avery Dennison Let the world’s best sales forces show you a new way of selling that redefines success. Today’s competitive edge belongs to the salespeople who deeply understand their customers’ businesses and who accelerate the rate at which their customers realize tangible business results. The Mind of the Customer explores the ways leading companies like UPS, Toyota, Nokia, and others achieve exceptional performance. The book builds on the proven performance-improvement training techniques of The Real Learning Company to supply sales and marketing professionals with a dynamic, straightforward plan to: Improve profitability Raise productivity Increase customer satisfaction Rich graphical models illustrate key concepts, while contributions from industry leaders provide eye-opening perspectives on how sales in changing–and how you can create competitive advantage amidst that change.
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ITEM NOT RECEIVED
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Refunds:
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NOTE:
We typically DO NOT accept refunds or replacements due to customer mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated precisely as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between the advertised images and the actual item you received. Sometimes advertised images may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
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